Make sure that your firewall allows outgoing connection through port 443 and that access to is allowed. Your firewall or network is configured to block access to the Internet or to non-whitelisted sites.To activate your product, you should temporarily allow your computer to connect to the Internet directly. Your computer is configured to connect to the Internet through a proxy.Check that your network connection is in order and that you can load a website in a web browser. Your computer has a problem with its Internet connection.The following are typical causes for License Wizard to fail contacting the license server: If you are attempting to activate your product by signing in to your Toon Boom account or by entering your product code in the Internet Activation dialog, your machine must have a direct connection to the Internet for the activation procedure to be successful. This error occurs when License Wizard is not able to communicate with the license server. Also, in the report dialog, click on View Full Log to open the full log of the repair utility, in case this information could be useful to the support 50041 - Cannot connect to activation server Make sure to explain to them the problem and the steps you have tried to follow so as to allow them to assist you as quickly as possible. If you are still getting an error, you can contact support at the following address. If you are able to activate your product, the problem is fixed.

Using License Wizard, attempt activating your product again, following the same procedures as before.

Don't close the report dialog right away. The process will start and may take a few seconds, then the utility will display a report of what it did.

In the Password field, type in the password for that account.

In the User Name field, enter the user name of an account with administrator privileges.You will be prompted to confirm allowing the utility to make changes to your computer. This utility will re-install the activation service for Toon Boom applications. You will be prompted with the following message: Double-click on the Toon Boom License Repair app to run it.The Toon Boom License Repair app will appear in the directory. Log-in to an account with administrator privileges.ĭownload the package at the following location:ĭouble-click on Toon Boom License Repair.zip to extract the app from the archive.

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